Principal App Operations Specialist / Istanbul

Etiya Bilgi Teknolojileri Yazılım San. ve Tic. A.Ş

We welcome the team players, who are compatible with our goals and common values, innovative and bold, sensitive to society and environment!

WHO ARE WE?

We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and customer experience. As ETIYA, we have many accomplishments in our new generation products and solutions that are awarded by independent organizations worldwide.

Furthermore, we aim our employees to exceed everyday by focusing on continuous innovation and improvement grounding on the corporate values with our Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE offices.

WHY ETIYA?

Continuous Improvement

We contribute to the continuous improvement through various trainings such as technical, leadership and soft skill trainings. We offer the opportunity to work in many big national and international projects as an organization rapidly growing in 3 continents.

Innovative Approach

We offer an innovative working environment by continuous investment in innovation.

Friendly Atmosphere

We offer a dynamic, fun and warm working environment for our employees to enjoy while gaining experience in their interests and expertise. 

If you are

• an innovative,
• an agile, 
• a bold daydreamer,

who is willing to contribute in a leading technology company, 

• passionate about innovation,
• oriented with agility,
• fed with courage

 we look forward to having you join us!

QUALIFICATIONS WE ARE LOOKING FOR

• Bachelor’s degree in related technical field
• 4-7 years experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired
• ITIL Process Knowledge and certification
• Good command of written and spoken English
• A solid understanding of how people go through a change and the change process
• Problem solving and root cause identification skills

JOB DESCRIPTION

The successful new joiner will be a member of an international team, which enables him/her to improve his/her technical and personal competencies.

He/she will be responsible for:

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support the design, development, delivery and management of communications
• Conduct impact analyses, assess change readiness and identify key stakeholders and manages CAB meeting
• Provide input, document requirements and support the design and delivery of training programs
• Complete change management assessments
• Identify, analyse and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Support and engage senior leaders
• Integrate change management activities into project plan
• Manage stakeholders in Canada
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level