GODIVA Chocolatier is the global leader in premium, artisanal chocolate. The company was founded in Brussels in 1926 by Belgian Chocolatier, Pierre Draps. Nearly a century later, every piece of GODIVA chocolate is still bursting with quality, Belgian craftsmanship, and the world’s finest ingredients. GODIVA has distribution in more than 100 countries across the globe. Customers can experience GODIVA at the iconic brand’s chocolate boutiques, chocolate cafes, GODIVA.com, and at many fine retailers. GODIVA is committed to innovative and delicious food and beverage products that exceed consumer expectations and create wonderful moments. From its famous truffles and shell-moulded chocolate pieces to its European-style biscuits, individually wrapped chocolates, gourmet coffees, hot cocoa, soft serve and other indulgences, GODIVA is dedicated to bringing the ultimate chocolate experience to the world.
If you want to be a part of this global world with us, apply for the position ofFranchise Executive and join us.
What Awaits You, What Will Be Your Responsibilities?
- Operational alignment of franchisee stores as per Godiva standards, increasing chocolate sales share, contract /agreement process to be regulated and seamlessly managed.
- Contract renewals/extensions, controlling travel expenses, weekly, monthly and quarterly meetings with franchisees.
- Increasing shop corporate and corporate & wholesale sales in coordination with regional corporate direction and building up training schedules for franchisees, cost & RSP identification for franchisees.
- Manage the whole process from the first time a franchise candidate applies for a franchise until the day they start to work.
- Builds and maintains strong relationship with existing and future franchisees.
- Quarterly market visits to keep the momentum of business operations and same time support the business in best possible way.
- Ensure that any/all issues are faced and resolved in a timely fashion.
- Supports, monitors and drives sales growth in all stores opened with Franchisee partners.
- Coaches the local store teams and area managers.
- Collaborates with different functions of HR, Finance, Marketing, Supply Chain, Quality Assurance, Learning and Development, Customer Experience to ensure the standards are met as per company guidelines.
- Informs the franchisees and their area managers on any new processes and/or products and ensure their local adoption.
- Stay up to date with the franchise business model and the implications of changes operationally.
- Experience managing conflicting situations, using critical thinking to understand problems and provide solutions.
- To follow and meet the needs of franchisees and warehouses for the complete operation of the operation
- Proactive and initiative taker to achieve targeted goals in parallel to scheduled timeline,
- Outstanding negotiation, communication, and presentation abilities
- Comfortable with numbers, good analytical skills enabling to make analysis without getting lost in details,
- Ability to communicate effectively across multiple business functions and at all stakeholder levels.
- Being able to adapt to the busy work schedule and being open to out-of-town travel when necessary.
What will be the qualifications we expect from you?
- Experience in similar franchise relations roles/sales departments is a plus
- Outstanding negotiation, communication, and presentation abilities
- Comfortable with numbers, good analytical skills enabling to make analysis without getting lost in details,
- Ability to communicate effectively across multiple business functions and at all stakeholder levels.
- Passionate for working in a dynamic start-up environment
- Can steer through complex operational issues
What Will Happen to Those Who Feature You?
- Bachelor’s degree from related departments
- Min 2 years of experience in related fields,
- Knowledge of food and beverage
- Proficiency in MS Office
- Strong verbal and written English communication skills
- Customer oriented mindset
• Years of Experience
More than 2 years of experience
• Level of Education
Bachelor’s(Graduate)
