After Sales Operation Specialist

Heidelberg Türkiye

Skills Required

·        

·         Advanced speaking and writing skills in English and/or German

·         Basic personal computer skills

Primary Duties are as follows:

·         Professional and on time response to the customer's request, measured in terms of availability and response time

·         Planning Technical Team’s daily, weekly, mothly activities          

·         Communicate clearly and effectively, either verbally and written or  internally and externally

·         Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, service form evaluations etc…)

·         Escalate verbally and via e-mail difficult to solve problems to the technical support group in a timely manner

·        Use company’s ERP tools for Parts Clarification, create spare parts offer, invoicing etc…