Resident IT Technician - Gebze

Hemmersbach Turkey Bilgi Teknolojileri Ltd Sti

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

We are looking for a Resident IT Technician in Gebze (Eastern Istanbul)

Main tasks:

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile Devices, Tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hand support for Server and network devices

Main requirements:

• at least 3 years of experience in a similar position (end-user / desktop support)
• knowledge of Win 7/10 and related Office applications, Office 365
• good understanding of Desktop/Laptop/Printer
  familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
• familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
  good knowledge of application installation & config, image installation & config, hardware break & fix,
  good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation
• strong customer/people service skills
• support experience of MACs would a plus
• knowledge of mobile devices – Android and iOS
• knowledge of Windows networking configurations, Device Encryption, working network level
  understanding, print queue understanding, AD basic/intermediate understanding
• excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• used to working with ticketing system (Service Now preferred)
• good command of English

Our benefits:

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

If you are interested in our job opportunity please send your CV in English!