Account Development Manager

His Uluslararası Turizm Seyahat Acentası Ltd. Şti.

JOB DESCRIPTION

 JOB DESCRIPTION

• Building relationships with clients at all levels,
• Communication with internal and external clients, both in writing, by telephone and in person,
• Check all client’s balances and send daily report to the commercial team to avoid minus balances,
• Resolution of all technical issues causing blockages to be resolved with the help of IT & 3rd party suppliers,
• Follow up the daily technical errors that the clients faced and provide a solution not to miss the sale,
• Delivery of client specific product promotions and evaluation of their success ,
• Monitor client booking numbers and margin against set targets and evaluate success,
• Take on new clients as required when they are passed over from Sales ,
• To ensure the CRM system/back office is always up to date,
• To be part of the Customer Support team and work with colleagues to find solutions to problems found,
• Follow up client’s cases with the operations team and work close with operations to resolve them,
• Complete client’s registrations & provide system access,
• Arrange meetings with new clients for the sales team and attend to those if needed, 
• Ensure clients pay their invoices as per our contract with them and on time,
• Follow up the contracts to be signed. 

QUALIFICATIONS

• Graduated from related undergraduate departments of universities,
• Good level of written and verbal communication in English,
• Proficient in MS Office programs,
• Strong communication and presentation skills,
• Prone to teamwork, following innovations closely,
• Able to communicate effectively, both written and verbal,
• Having the ability to think analytically and strategically, following the dynamics of the market.