Housekeeping Office Coordinator

Hyde Bodrum

HOUSEKEEPING OFFICE COORDINATOR

To provide housekeeping order taking / telephone service to guests and staff

KEY ROLES & RESPONSIBILITIES

• Ensure forwarding and receiving of all information pertaining to Housekeeping
• Receive, record and distribute various reports via Opera Property Management System
• Receive, record and transmit guest requests accurately
• Input accurate room status into computer daily and investigate discrepancies 
• Maintain and update administrative data
• Maintain key control and monitor lost property
• Maintain working area in a proper state of cleanliness 
• Handle guest complaints, delegate immediately & report to Head Housekeeper
• Comply with hotel’s health, safety and hygiene policies
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Has an awareness of all Housekeeping positions including their job functions
• Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
• Ensures smooth handover of daily activities to next shift
• Maintaining Lost and Found records.
• Ensuring proper follow up with engg job orders and missing items
• Incharge of updating departmental notice boards

OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures 
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Familiarity with Housekeeping/Butler duties
• Good communication and contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail 

QUALIFICATIONS

• Post Secondary education, preferably with professional qualifications in Secretarial skills.

EXPERIENCE

• Minimum 2 - 3 years experience in the Housekeeping department