SCOPE OF WORK

Information Systems Technical Support Specialist is responsible for providing technical support for local and regional networks, servers, applications, and utilized hardware/software systems. Additionally, this role is responsible for offering remote and deskside technical support to organization users to ensure smooth operations and minimal down time.

RESPONSIBILITIES

·        Timely response to requests for support via telephone, email, ticket, or walk up. Provide timely and clear communication and ensure tickets are open and updated until resolution.

·        Setup new users, devices, and provide access to internal applications; install software, use remote access tools to resolve service requests

·        Educate end users on best practices for using their devices and maintaining security

·        Troubleshoot and repair hardware and software performance concerns

·        Maintain infrastructure inventory; tracking location, current use, configuration, hardware/software version, and support and upgrade information

·        Provide support to SIEM, network access control, VOIP, virtualization, storage, malware protection, print management, multifactor, backup management, update management systems and oversee devices like Firewalls, switches, and routers. Additionally, responsibilities include supporting cloud systems such as Office 365 and administering on-premises Windows Active Directory servers and Microsoft servers with similar roles.

REQUIREMENTS

·        A bachelor’s degree in relevant field.

·        Minimum 2 years of experience in the End User Support (help desk) field.

·        Knowledge and experience of IT systems, networks and servers.

·        Ability to work independently as well as part of a team,

·       Knowledge of sufficient Turkish and English to communicate, explain and train staff,

·        Ability to prioritize tasks and effectively manage the inquiry load of ICMC,

·        Willingness to work in a multi-cultural work environment.

·       Commitment to uphold ICMC’s values of fairness, equality and respect of human dignity,

·       Commitment to safeguard refugee interests and to prevent any real or perceived abuse of trust and conflict of interest,

HOW TO APPLY

Interested candidates should submit a detailed CV in English, and a motivation letter.

The closing date for receipt of applications is 06.03.2024.

Applications will be evaluated upon reception and interviews with shortlisted candidates may be conducted before the closing date.

Owing to the volume of applications, ICMC regrets that only applicants short-listed for an interview will be notified.

Please note that applications received after the deadline will not be accepted.

ICMC is committed to a Zero-Tolerance Policy toward sexual exploitation, abuses and all forms of unlawful harassment, including but not limited to sexual harassment. Screening of applications includes the vetting for records of prior misconduct and reference checking. ICMC may take other necessary measures to ensure that people involved in substantiated cases of sexual exploitation, abuse and harassment will not be recruited.

ICMC is committed to equal employment opportunities for all applicants. ICMC does not discriminate on the basis of race, gender, color, national origin, religion, physical or mental ability, marital status and age.

DATA PROTECTION

By submitting your application, you agree that ICMC collects and processes the information you provide.Your personal information will only be used for recruitment purposes.Your application will be kept strictly confidential.In any case, your personal information will be stored until the end of the application process and then destroyed in accordance with the relevant legislation if we do not have the opportunity to offer you a position.

If you have sent your personal information to us, we would like to indicate that you have the following rights.

·        Learning whether personal data is processed,

·   Requesting information if it has been processed, learning the purpose of processing personal data and whether they are used appropriately for their purpose,

·        To know the third parties to whom personal data are transferred domestically or abroad,

·    To request correction of personal data in case of incomplete or incorrect processing,

·        Requesting the deletion or destruction of personal data,

·    Request notification of the processes regarding the correction, deletion, or destruction of personal data to third parties to whom personal data have been transferred,

·       Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,

·      To request the compensation of the damage in case of damage due to the illegal processing of personal data.