İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Research and Development (R&...
Research and Development...
Application Count
216 application
Job Type
Full-Time
Position Level
Specialist
Application Count
216 application
Department
Research and Development (R&D)
QUALIFICATIONS AND JOB DESCRIPTION
We are hiring a Customer Support Specialist to manage customer queries and complaints for our CyberSecurity company. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities ;
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements ;
- University diploma or relevant experience.
- Minimum 5 years experience is required.
- Comfortable using computers and office programs.
- Experience working with enterprise customer support.
- Fluent English level is required.
Our Customer Profiles ;
- Enterprise Companies
- Government Institutions (Like ministries)
- Multinational Companies
Work Location: Etiler Office, Istanbul
PS: Background check will be performed. (Work experience, criminal history, diploma validation etc.)
Preferred Candidate
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