Restaurant Hostess

Kempinski Hotel Barbaros Bay Bodrum

• Minimum Tourism High School degree.
  
• Minimum 1 years in an F&B service role.
  
• Local language – excellent oral and written skills; English – excellent oral and written skills; Additional language – beneficial.
  
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  
• Excellent written and verbal communication skills.
  
• Excellent organizational and time management skills.
  
• Applies a professional, confidential and ethical approach at all times.
  
• Works in a safe, prudent and organized manner.
  
• Ability to operate computer and office equipment.
  
• Proficiency in Excel and Word is beneficial.
  
• Passionate for Food & Beverage
  
• People Oriented; Passionate for European luxury; Entrepreneurial; Straightforward
• Sense of responsibility; Team player; Analytical thinker; Flexible and reliable; Tolerant and open minded; Works well under pressure

MAIN RESPONSIBILITIES

• Responsible to Assistant Restaurant Manager / Restaurant Manager
  
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  
• A courteous, professional and efficient service is provided at all times.
  
• All duties and tasks are performed as per the tasks required at the outlet.
  
• Be knowledgeable of all services and products offered by the hotel.
  
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
  
• Successfully perform opening and closing procedures established for the assigned outlet
  
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  
• Respond to any changes in the department as dictated by the hotel management.
  
• Assist in carrying out scheduled inventories of products and operating equipment.
  
• Perform any other assigned reasonable duties and responsibilities as assigned. 
  
• Project at all times a positive and motivated attitude and exercise self-control.
  
• Maintain and update the restaurants guest history.
  
• Maintain a legible and up to date reservation book.
  
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments i.e
• Guest Services and Concierge departments
• Restaurant Reservations
• All other F&B outlets, In Room dining and Banquet Service