Collection Specialist

Maersk Line

We offer

• A unique opportunity to make a difference by leading the container shipping industry in the direction of reliability,
• Gaining insight into finance and accounting processes,
• Experience a career in a multi-national company,
• Chance to learn different aspects within the cluster,
• Great opportunity to improve analytical, communication and management skills.

Key Responsibilities

• Ensure proper handling of dunning call procedures (call out dunning reminders and assigning follow-up through phone calls with their customers). Ensure customers are contacted/visited on regular basis. Ensure that credit policy is strictly followed for all customers.
• Ensure to make phone calls to CREDIT customers as part of Dunning policy for payment follow up. Attend customer inbound calls and assist them queries or clarification related to AR.
• Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and Business Process Improvement
• Identify errors & deviations and take necessary corrective & preventive actions on reports
• Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with Disputes on certain issues with the help of Analysts.
• Reviews customer credit and get alignment with Collection Manager with the help of Analytics
• Ensures payment has been applied correctly. Calling out customers regarding No Payment Details and discussing Short payment as required
• Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management
• Attends, Collaborate and Executes process improvement in collaboration with Cross Functional Teams.
• Ensures all PA and BA messages are answered timely and correctly.
• Enrols self for proper training and career enhancements

We are Looking For

• Finance-related degree from a reputable university
• 2- 5 years of professional experience in finance & collection
• Working experience of people management
• Working experience with SAP preferred
• Excellent command of MS Office Applications, particularly MS Excel
• Excellent command of both written and spoken Turkish & English
• Organizational and time management skills, multi-tasking, prioritizing, planning work activities efficiently to meet deadlines
• Analytical mindset
• Proactive approach
• Presentation skills