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Customer Experience Agent

Maersk Line

İlan yayından kaldırılmıştır!
Mersin, İstanbul(Avr.), İzmir, İstanbul(Asya)
İlan yayından kaldırılmıştır!

Job Type

Full-Time

Position Level

Assistant Specialist

Department

Customer Relations

Customer Relations

Redirection Count

227 redirection

Job Type

Full-Time

Position Level

Assistant Specialist

Redirection Count

227 redirection

Department

Customer Relations

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for an enthusiastic “Customer Experience Agent ” to join Maersk Customer Service and lead our drive for continuous improvement.

We Offer 
• We offer an excellent work environment where you're valued as part of our team.
• A great culture of reward and recognition for high performing individuals who are ready to outperform others. 
• Great learning and career growth opportunities being a global shipping company. 
 

Key Responsibilities 
• Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
• Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Actively drive awareness and utilization of Maersk self-service channels for own customers.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
• Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. 
 

Who we are looking for 
• Bachelor’s degree
• Minimum 1 year of experience in Logistics/Shipping.
• Excellent interpersonal and communication skills
• An excellent team player. Able to work under pressure.
• Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
• Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions
• Commercial drive.
• Knowledge of Microsoft Office - Word, Excel, PowerPoint.
• Fluent in Turkish & English. 

Preferred Candidate

More than 1 years of experience
Bachelor’s(Graduate)
Completed, Exempt
Turkish(Reading : Native Language, Writing : Native Language, Speaking : Native Language) English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Müşteri Servis Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Servis Temsilcisi İş İlanları
Hakkımızda

As the world’s largest container shipping company, we move 12 million containers every year and deliver to every corner of the globe. Our international presence and knowledge of global trade have made us the carrier of choice for the world’s biggest brands and those aspiring to be..We provide end-to-end transportation to almost anywhere in the world. And, with 30,000 employees in 114 countries, we combine our global network with local expertise to increase the reliability of your deliveries, whether they travel by sea or over land.

As the world’s largest container shipping company, we move 12 million containers every year and deliver to every corner of the globe. Our international presence and knowledge of global trade have made us the carrier of choice for the world’s biggest brands and those aspiring to be..We provide end-to-end transportation to almost anywhere in the world. And, with 30,000 employees in 114 countries, we combine our global network with local expertise to increase the reliability of your deliveries, whether they travel by sea or over land.

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Yemek Kartı (Ticket, Multinet, Sodexo vb.), Prim, Kaza Sigortası, Hayat Sigortası, Bireysel Emeklilik.

Maersk Line İş İlanları

Müşteri Servis Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Servis Temsilcisi İş İlanları