Assistant Front Office Manager

Mandarin Oriental Bodrum

Duties and Responsibilities

Attend to guest's requests and complaints.

Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology

Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.

Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition

Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs

Inspect VIP arrival rooms with appropriate amenities set up

Ensure effective communication via daily briefings and weekly updates within the department. 

Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible 

Requirements

Mandatory

Minimum of 2 years Front Office Management experience in a luxury operation 

Excellent written and verbal communication skills in the English and Turkish language 

Ability to multi-task 

Comfort level with managing overnight operation which includes Rooms and Food and Beverage operations 

Strong problem solving skills

Computer knowledge which is not limited to: Excel, Word, Power Point 

Desirable

Multi-lingual