Director Of Residences

Mandarin Oriental Bodrum

Duties & Responsibilities

Ensure compliance with MOHG Residences standards of operation and service standards all times including Finance, Human Resources, Engineering, IT, Housekeeping, Concierge, Valet, Guest Relations, Security, and all other Residences departments

Ensure that all required reports and data are submitted on time to the relevant corporate and

Perform regular inspections and reviews of all operations on daily basis to ensure that all quality standards are being maintained

Ensure that staffing is maintained at an appropriate level to match business demand

Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring

Coordinating functional support from hotel and residences staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior a la carte services

Administrative matters such as holding annual board meetings and annual residence owner(s) meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements

Requirements

BA or BS degree or equivalent

10 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement

Excellent communication skills in all aspects: verbal, written and non-verbal

Professional and appropriate business appearance and presentation

Quality driven with a passion for excellence

Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills

Approachable, open-minded and fair

Additional languages would be beneficial