İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Marketing
Marketing
Application Count
753 application
Job Type
Full-Time
Position Level
Specialist
Application Count
753 application
Department
Marketing
QUALIFICATIONS AND JOB DESCRIPTION
Qualifications;
- University degree from related departments (Engineering, Business Administration, Economics, Statistics, Social Sciences)
- Fluent in spoken and written English,
- At least 4-5 years of professional experience (Retail sector is an asset),
- Expertise with Excel, PowerPoint and time-series analysis tools,
- Deep understanding and hands on experience of quantitative and qualitative research methods and what method to apply to best answer the business objective,
- Strong analytical skills,
- Change management ability (people, process and systems change),
- Business improvement capability –analysis of root cause and ways to eradicate customer issues,
- Customer oriented,
- Strong presentation skills,
- Support open communication and feedback culture.
Job Description;
Identifying customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to product return to customer support.
Liaise with internal teams such as marketing, sales, procurement, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged
- Regular communication with internal stakeholders to identify gaps and opportunities, if any in the brand experience
Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
- Analyze and report measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website or a self-service app
- Being in touch with Customer Experience Managers at stores for training, leading customer experience issues
Preferred Candidate
Müşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanlarıHakkımızda
Avrupa’nın bir numaralı tüketici elektroniği perakendecisi MediaMarkt, 50 yıllık birikimiyle 14 ülkede 1000’den fazla mağazası ve 65 bini aşkın çalışa
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiYan Haklar
Servis, Yemekhane.
Müşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanları