After Sales Bus Public Key Account Supervisor

Mercedes-Benz Türk A.Ş.

Qualifications:

•   Bachelor degree in engineering or business administration,
•    Min. 2 years experience in aftersales roles or  aftersales related departments,
•    Strong coordination with internal business partners and excellent communication skills with public customers,
•    Fluent English both in written and spoken, 
•    Excellent knowledge of MS Office applications,
•    Having customer oriented mindset, strong analytical and problem solving skills,
•    Having strategic thinking abilities with excellent negotiation skills and presentation skills,
•    Product knowledge of buses and trucks would be an asset,
•    Knowledge in Turkish Tender Law would be an asset

Job Description:  

•    Visiting the public and private public bus customers regularly, to determine their needs for after-sales service and spare parts.
•    Direct participation in public tenders or to support dealer participation,
•    Coordinating the documentation follow-up and preparation process of tenders on behalf of MBT
•    Following up the workshop operations and services performed in the garages of the customers or in dealer workshops within the framework of the tenders.
•    Following up and reporting the public and city bus turnovers of dealers. Planning actions with dealer aftersales management to increase turnover.
•    Follow-up of the contract processes of the tenders or accepted offers and preparation of the operational dimension for the services mentioned in the contracts
•    Coordinating the invoicing processes of the ongoing operations both at the customer and at the MBT end, performing the payment follow-ups.
•    Monitoring and regularly reporting the costs of ongoing operations. Taking the necessary measures for the optimization of costs.
•    Following up the customer complaints by transferring them to the relevant unit, to ensure coordination between the customer and MBT and participating actively for customer satisfaction.
•    Participating in preparation of new service products in order to ensure customer loyalty and turnover increase.
•    Analyzing the services and parts that current customers need, ensuring that the necessary price studies are carried out. Carrying out activities to increase the business volume.
•    Performing After-Sales Public Bus market analysis.
•    Participating in the bus deliveries to public customers on behalf of the MBT After-Sales Services Department, maintaining the positive relations between MBT and its customers in the after-sales phase.
•    Actively carry on marketing activities for ongoing aftersales campaigns and prepare offers for service contracts to Public and Private Public Bus customers.
•    Representing the company on behalf of the after-sales division at public bus launches and invitations.