Temporary Customer Interface Specialist

MONSANTO GIDA VE TARIM TİCARET LTD. ŞTİ

We are currently looking for a “Temporary Customer Interface Specialist” for our Row Crops Customer Interface organization with 5 months contract. The position will be located in Istanbul and will be reporting to Customer Interface Business Partner.

• Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts - on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
• Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
• Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
• Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
• Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers.
• Receives and creates customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management
• Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Team Lead.

Qualifications:

• Bachelor’s degree in Business or related fields
• Min 2 years of experience in services linked with Customer Service & Operations or Sales Support or equivalent roles
• Experience in SAP and Salesforce.com would be an asset
• Proficient working knowledge MS Office, including Excel
• Good command of written and spoken English
• Good communication skills in handling internal partners and external stakeholders
• A structured and result oriented way of working
• Excellent team player
• No military obligations for male candidates
• Preferably living in the Asian side of Istanbul

Bayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection. By joining forces, we will create even more extensive career opportunities for talent around the world. We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.

While we are now Bayer, we will continue to hire using separate career sites until we can integrate our career platforms. We invite you to explore the career opportunities available at the combined company by visiting advancingtogether com/careers