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Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

As a Senior IT Support Expert and a member of our Information Technologies team you will be directly reporting to Multi Headquarters in Amsterdam and located in Istanbul,Turkey.

Responsibilities:

  • Day to day delivery of IT support services to our client base, up to a senior level
  • Implementing IT projects including liaising with clients and colleagues
  • Troubleshooting IT problems by telephone, remote access, and on-site
  • Focusing on simple solutions to complicated technical problems
  • Designing on-premises and cloud IT solutions for clients
  • Documenting IT systems and taking care of accurate timekeeping
  • Troubleshooting and fixing (Network issues, terminal Server problems, mail problems, laptop issues, etc.)
  • Managing SLAs
  • Backup and restore data
  • Scripting/programming knowledge in PowerShell, Perl, Python or similar


Personal Attributes:

  • Well-organised, thorough, and able to plan and deliver complex projects to deadlines
  • Enjoy helping people and working in a team, learning quickly, and sharing knowledge
  • Attention to detail and accuracy
  • Ability to work on own initiative
  • Able to stay calm under stress and client pressure


Job Pre-requisites:

  • 1st Line Support experience within a medium sized company
  • Windows, Active directory, Laptops, Desktops, printers, Network, server knowledge
  • Great communication on and off the phone
  • Technically and analytically minded
  • Ability to learn new software and technologies
  • Ability to work in a fast pace environment
  • Previous experience at an international company
  • Fluent English
  • Flexibility for dynamic project portfolio

 

Experience:

  • Min. 5 years of experience
  • Experience of supporting MS Office including Office 365/ 2016
  • Knowledge of Windows Server 2012-16, Active Directory and Windows 10
  • File and Print Services, shares and Group Policy
  • Commercial IT application support experience
  • An understanding of IT systems and ideally the software development lifecycle
  • Ability to follow procedures and mindful of attention to detail
  • A good handle on most modern Databases and someone who understands SQL Server to a decent level(preferred)
  • SharePoint Online administration and usage (document libraries, one drive for business,etc..)
  • Cloud knowledge ( Azure is preferred )
  • Veeam, Zerto knowledge is a plus
  • Experience with monitoring tools is a plus
  • Experience implementing Microsoft Teams
  • Experience with vmware


Education

  • Bachelor degree is needed

 

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Alışveriş Merkezleri

Çalışma Şekli:

Haftaiçi 09.00 - 18.00

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Prim
Hayat Sigortası