İnternational Patient Relations Specialist

MYRA AĞIZ VE DİŞ SAĞLIĞI POLİKLİNİĞİ

JOB DESCRIPTION

•  Candidates who speak advanced English should be able to communicate one-to-one with the patient and make comments between the doctor and the patient,
• Must be able to adapt to an extroverted, positive and stressful working environment, Compatible with flexible working hours,
• Arranging the patients’ hotel stay and their transfers from the hotel to  clinic
• Guiding patients throughout their stay in Antalya , including from the hotel to the clinic
• Assisting patients and translating the necessary information to both the patients and doctors
• Welcome new and existing patients. Communicating with the patients and learning about their specific dental needs and goals.
• Supporting the patients throughout the process.
• Set a follow-up consultation with the patient and present the treatment plan.
• Be available to answer any questions pertaining to dental care, treatment and payment options.
• To be a coordinator between the patient  starting from their first contact to our clinic  until they go back to their homes.
• To accompany them during their stay, help with their medical need in coordination with the doctor

QUALIFICATIONS

-Native or Fluent in English(will be tested) 
-University graduate

-To be patient, smiling, solution-oriented, Presentable and confident

-Willing to work around flexible hours including early mornings.

-Ability to communicate effectively with our surgeons, nurses and the clinic staff

-To manage the crisis by using customer relations

-Planning, organization, coordination, follow-up skills

-Giving importance to patient satisfaction

-Good knowledge of Microsoft Office programs