Operasyon Müdürü

Nova Plaza

Job Description

An Operations Manager is responsible for the effective operational management of the hotel so Operations Department achieve and exceed their revenue and Guest satisfaction targets. 

What will I be doing?

 As an Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the General Coordinator to actively manage key property issues (including capital projects; customer service; refurbishment)

Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

Respond to audits that are completed by the company to ensure continual improvement is achieved

Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Comply and exceed hotel and company Service Standards

Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

Manage and develop the OPS Team to ensure career progression and effective succession planning within the hotel and company

Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the OPS team