Sales Assistant

Orbitel Telekomünikasyon Ltd. Şti.

We are looking for a motivated, organized, and customer-focusedSales Assistant to support our sales team and contribute to the growth of our business. The successful candidate will play a key role in coordinating sales activities, managing customer communications, preparing quotations and proposals, and ensuring a high level of customer satisfaction.

This position is ideal for someone who enjoys working with people, has strong administrative and communication skills, and wants to build a career in sales and business development.

Key Responsibilities

Sales Support

• Provide administrative and operational support to the sales team.
• Prepare quotations, proposals, contracts, and sales-related documentation.
• Process customer orders and ensure accurate order entry into company systems.
• Maintain and update customer records, sales databases, and CRM systems.
• Assist in preparing sales reports, forecasts, and performance analyses.
• Coordinate with internal departments to ensure timely delivery of products and services.

Customer Relationship Management

• Respond to customer inquiries and provide information about products and services.
• Follow up on quotations, orders, and customer requests.
• Maintain strong relationships with existing customers and support customer retention efforts.
• Assist in resolving customer issues and escalating concerns when necessary.
• Support the sales team in identifying new business opportunities.

Coordination & Administration

• Schedule customer meetings and coordinate sales activities.
• Support the preparation of presentations, marketing materials, and promotional campaigns.
• Organize and maintain sales documentation and records.
• Assist in trade shows, customer events, and company presentations when required.

Essential Qualifications

• Bachelor's degree or associate degree in Engineering
• 3 years of experience in sales support, customer service, administration, or a related role.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills in English.
• Strong organizational and multitasking abilities.

General Skills and Competencies

Sales & Customer Service Skills

• Customer relationship management
• Sales administration and coordination
• Order processing and follow-up
• Proposal and quotation preparation
• Customer-focused mindset

Communication Skills

• Excellent written and verbal communication
• Professional telephone and email etiquette
• Active listening and interpersonal skills
• Presentation support capabilities

Organizational Skills

• Attention to detail
• Time management and prioritization
• Record keeping and documentation management
• Ability to manage multiple tasks simultaneously

Technical Skills

• Microsoft Office proficiency
• CRM system experience
• Basic reporting and data analysis
• Digital communication tools and platforms

Personal Attributes

• Positive and professional attitude
• Team-oriented and collaborative
• Proactive and self-motivated
• Reliable and dependable
• Adaptable and eager to learn
• Results-oriented with strong work ethic

Preferred Qualifications

• Experience supporting B2B sales teams.
• Knowledge of sales processes and customer lifecycle management.
• Experience in telecommunications, technology, engineering or professional services sectors.
• Additional language skills are considered an asset.
• Experience working in an international business environment.