İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
More than 5 years of experience
Department
Quality
Quality
Application Count
192 application
Job Type
Full-Time
Years of Experience
More than 5 years of experience
Application Count
192 application
Department
Quality
QUALIFICATIONS AND JOB DESCRIPTION
JOB DESCRIPTION
- Responsible for the management of more than 10 destinationscomplaints & demand management, guest satisfaction measurement processes in accordance with the ISO 10002 Customer Satisfaction and Complaints Handling Management System,
- Communicate with the complaining party or internal/external communication in order to resolve/meet the complaints and requests that may come from guests, suppliers (hotels, shopkeepers) and 3rd parties (official institutions and organizations, close surroundings),
- Ensure the collection of guest satisfaction data in order to ensure guest satisfaction, to provide data to determine the necessary actions by reporting to the relevant authorities,
- Effectively monitor and report guest complaint rates, satisfaction levels,
- Take an active role in the continuous improvement of the service concept together with guest relations services,
- Increase the productivity of the team and lead their development,
- Coordinate the training of the team and keep their motivation at a high level,
- Plan and realize the necessary steps for the department to achieve the determined targets,
- Provide the necessary contribution for the company to achieve its goals,
- Ensure that communication with the management and other departments is maintained in a harmonious and productive manner,
QUALIFICATIONS
- BSc Degree in Hospitality Management, Tourism, Business Administration or relevant field,
- +5 years proven work experience in guest relations field and +3 years’ experience as a Guest Relations Supervisor or similar role,
- Competent in complaint & demand management and guest satisfaction measurement processes,
- Customer service drive with outstanding communication and active listening skills,
- Excellent problem-solving and multitasking skills,
- Have an experience in managing a large team
- Leadership skills along with the ability to motivate a team into high performance,
- Strong sense of responsibility and a professional presentation,
- Ability to make quick decisions,
- Able to adapt to intense work environment,
- Proficiency in English and Russian/Polish; knowledge of other languages is a plus,
- Able to use MS Office applications effectively,
- No restrictions on domestic/international travel
- (For male candidates) Not related to military service
- Candidates residing in Antalya or not have any obstacle regarding residence
Preferred Candidate
Misafir İlişkileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Şefi Misafir İlişkileri Şefi Maaşları Misafir İlişkileri Şefi Nasıl Olunur? Misafir İlişkileri Şefi Nedir? Misafir İlişkileri Şefi İş İlanlarıHakkımızda
Coral Travel Group (OTI Holding), 22 ülkedeki 37 şirketi ve 4300 profesyonel çalışanıyla 1992 yılından bu yana turizm sektöründe faaliyet göstermekte
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiYan Haklar
Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Yemekhane.
Misafir İlişkileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Şefi Misafir İlişkileri Şefi Maaşları Misafir İlişkileri Şefi Nasıl Olunur? Misafir İlişkileri Şefi Nedir? Misafir İlişkileri Şefi İş İlanları