Customer Support Specialist - English

Papara Elektronik Para A.Ş.

We are looking for Customer Support Specialists to join our team at Papara, one of the fastest growing financial technology companies in Turkey!

Job description

• Answer incoming calls from users by Telephone in our Inbound Call Center,
• Give service in voice and non voice channels,
• Listen to user problems and provide correct and practical solutions,
• Escalate user suggestions to administrators when necessary
• Manage daily operations with respect to quality rules and regulations,
• Play an active role in the achievement of team goals,

General Qualifications 

• At least an undergraduate degree,
• At least 2 years of experience in English Call center and/or customer service,
• Able to work in 24/7 shifts
• Good command of MS Office programs,
• Good communication skills with good diction,
• Solution oriented,
• Having a career goal, eager to learn and develop,
• Able to work effectively in a dynamic environment and prone to teamwork
• Completed military service or postponed for at least 2 years for male candidates.

What are our company possibilities? 

-Market-competitive salary and pay-for-performance bonuses.  

-We care about your professional development; you can use your learning budget on any platform.  

-We provide an option plan to all Papara team members.  

-We care about you, private health insurance.  

-Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara.  

-Technical equipment package that covers what you need.  

-Free platform memberships; Spotify, YouTube, Netflix.  

-No politics; you will be a part of a team that focuses on productivity and success chances to work in a dedicated team that cares for your improvement.  

-We are against any form of discrimination. We believe that every individual has a unique personality.