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İlan yayından kaldırılmıştır
İstanbul(Avr.)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Medium Level Manager
Department
Customer Relations
Customer Relations
Redirection Count
305 redirection
Job Type
Full-Time
Position Level
Medium Level Manager
Redirection Count
305 redirection
Department
Customer Relations
QUALIFICATIONS AND JOB DESCRIPTION
A track record in developing & implementing continuous improvement in service and improved outcomes in Customer Services
Industrial Engineering or Business Administration graduated candidates preferred.
Min 4 year experience and team management is an asset.
Experience in partnership working internally and quickly establishing trust and credibility
Experience in leading and delivering step-change projects, including people and cultural change
Experience in developing strategies and policies for the customer services area
Experience in effective budget management and improving services whilst delivering cost reductions
Ability to translate company policies and strategic objectives into practical local plans and actions.
Ability to manage high performance through people
Excellent verbal and written communication, incl. report writing
Full professional proficiency in Turkish and English
Computer literate(Oracle) and good Excel knowledge
Good analytical skills
Industrial Engineering or Business Administration graduated candidates preferred.
Min 4 year experience and team management is an asset.
Experience in partnership working internally and quickly establishing trust and credibility
Experience in leading and delivering step-change projects, including people and cultural change
Experience in developing strategies and policies for the customer services area
Experience in effective budget management and improving services whilst delivering cost reductions
Ability to translate company policies and strategic objectives into practical local plans and actions.
Ability to manage high performance through people
Excellent verbal and written communication, incl. report writing
Full professional proficiency in Turkish and English
Computer literate(Oracle) and good Excel knowledge
Good analytical skills
İŞ TANIMI
Order management for Discounters Snacks and Bev business, C&C Beverage
Own Service Level KPI and develop roadmap with Supply and Demand planning teams to increase Service level to world class level.
Focusing on client satisfaction and escalation of issues until resolved
Segment customers based on size and differentiate service level by aligning customers to create a differentiated roadmap based on customer requirements
Driving service excellence through customer collaboration team in order to meet or exceed customer expectations
Optimize Lead times to OT customers to drive productivity agenda
Ensuring that client needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.
Masterdata management for EDI customers
Ensuring effective financial budget management incl. logistics rebates, penalties and pallet write offs
Reporting and tracking of CS Turkey performance to ensure teams accountabilities are fulfilled, quality of service is met or exceeded and budgets are under control
Creating great place to work to employees
Preferred Candidate
3 - 5 years of experience
Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Class B
Müşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanları
Hakkımızda
PepsiCo, 1965 yılında Pepsi Cola ve Frito Lay’ın birleşmesi ile kuruldu. 1998 yılında dünyanın en büyük taze meyve suyu üretim ve pazarlama şirketi ol
Şirket Sayfasına GitMüşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanları