As PROTEL, we are proud to offer the Turkish hospitality industry with state-of-the-art products and services uninterruptedly for 24 hours a day and 7 days a week all year round almost for more than two decades since 1989.
We believe that technology is the key that facilitates life and increases productivity. In a world which is getting smaller and borders are becoming fuzzier, our primary objective is to serve world class products and services. We aim to offer our customers long-term solutions that are easily and fully adaptable to their way of doing business. All of our business partners are all leading firms in their own areas.
Today we are closer to our customers, stronger than ever, with our Istanbul, Ankara, Izmir, Antalya and Bursa branch offices and with our newly established regional solution partners.
We are looking for Quality Evaluation & Measurement Specialist for our core team.
Bachelor’s degree is required,
Preferably has work at least 2 years experience in complaint management,
Able to manage appreciation, complaint and suggestion process about our products and services successfully,
Preferably using the MS CRM(Dynamics) tools,
Strong problem-solving and persuasive ability,
People-oriented individual with proven customer management skills,
Excellent command of written and spoken English,
Strong verbal and written communication skills,
Male candidates should have no military obligations.
Ensuring that the demands or complaints are directed and finalized by meeting with customers,
Periodically reporting of activities,
Following the complaint and request via social media,
Providing communication with customers about the surveys,
Following the improvement issues from complaints processes.