İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Tourism / Hospitality
Tourism / Hospitality
Application Count
313 application
Job Type
Full-Time
Position Level
Specialist
Application Count
313 application
Department
Tourism / Hospitality
QUALIFICATIONS AND JOB DESCRIPTION
İŞ TANIMI
- Checks the daily arrival list
- Welcomes guests to the hotel
- Maintains updated database of regular guests and VIP guests
- Scans the upcoming reservations a week further from the actual day and sends personal e-mail letters in a warm, welcoming and inviting manner
- Maximises guest satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to guests
- Keeps self updated on all local events, exhibitions, concerts, sites, restaurants, activities etc., in order to provide guests with updated information and assistance
- Maintains a supply of hotel brochures, local maps, restaurant menus and services
- Arranges for special services requested by guests
- Stays current with development in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Arranges fulfilment of guest services by co-operating with GSR, Bell staff, Housekeeping, Reservations and Room Service
- Informs Front Office staff regarding spelling of guest’s name, address and other information personalising the guest’s experience at the hotel
- Is fully aware of The Radisson Hotel Group’s service concepts
- Is fully aware of all current hotel and Radisson promotions
- Is fully conversant with the hotel PMS (Opera)
- Communicates effectively with guests, colleagues, and supervisors
- Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed
- Follows up with any kind of dissatisfaction with hotel services and takes responsibility of %100 Guest Satisfaction Guarantee
- Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager and appropriate Department Head immediately for appropriate follow-up
- Acquires and uses information from the Front Office’s updated database of regular guests and VIP guests to provide personalised service
- Welcomes and escorts guests upon arrival; exhibits courteous manners
- Gets familiar with Business Class, Suite guests and VIP’s for a warm and personalized service
- Shows Yes, I can! attitude to all guests at all times
Preferred Candidate
Misafir İlişkileri Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Görevlisi Misafir İlişkileri Görevlisi Maaşları Misafir İlişkileri Görevlisi Nasıl Olunur? Misafir İlişkileri Görevlisi Nedir? Misafir İlişkileri Görevlisi İş İlanlarıHakkımızda
Peraİstanbul’un gözbebeği Pera'nın ilk 5 yıldızlı oteli Radisson Blu Hotel, İstanbul Pera büyüleyici Haliç manzaralı odaları, %100 misafir memnuniyeti
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiYan Haklar
Yemekhane.
Misafir İlişkileri Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Görevlisi Misafir İlişkileri Görevlisi Maaşları Misafir İlişkileri Görevlisi Nasıl Olunur? Misafir İlişkileri Görevlisi Nedir? Misafir İlişkileri Görevlisi İş İlanları