Customer Service Sales Support Specialist

RANDSTAD SEARCH ANDSELECTION PER SEÇ VE YER LTD ŞTİ

We are looking for a "Customer Service Sales Support Specialist" for our global business partner in food industry.

Job Description:

• Identify customers’ requirements to determine what types of parts, services, and products they need.
• Offer solutions to customers' questions and inquiries.
• Create quotations/purchase orders in the system.
• Develop and maintain knowledge of parts and services.
• Keep customer data up to date in CRM.
• Leads/opportunities are regularly maintained in CRM.
• Collaborate with sales and customer service teams to develop sales proposals, quotations, and pricing to ensure internal and external customers’ requests and expectations are met.
• Adjust or follow up inventory records.
• Notify other departments when inventories are low or needs refilling.
• Work with international partners in the company.

Qualifications:

• Bachelor’s degree.
• Minimum 3 – 5 years of working experience as customer service and/or sales support.
• Good communication skill in English.
• Excellent Microsoft Office Skills. (Excel, Word, and PowerPoint)
• Having experience in ERP usage.
• Ability to understand customer’s requirements to process offers and orders for customers.
• Basic functional and technical skills.
• Ability to work in a matrix organization.
• Ability to collaborate within team and with other team members in providing support to the customer.
• Excellent problem-solving and decision-making skills.
• Excellent written and oral communication skills to interface effectively with internal and external stakeholders.