İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Service
Customer Service
Application Count
65 application
Job Type
Full-Time
Position Level
Specialist
Application Count
65 application
Department
Customer Service
QUALIFICATIONS AND JOB DESCRIPTION
Overview:
RedRose is a humanitarian service provider with an end-to-end, fully integrated data management platformtransforming the way organizations deliver humanitarian assistance globally including Cash & Vouchers and In-Kind. RedRose has developed its ‘ONEsolution’ platform, available in multiple languages (English, French, Spanish, Turkish and Arabic), to help the humanitarian and international development community improve operational efficiency and ensure programs remain relevant and fit for purpose, whilst at the same time providing value for money. RedRoseoperates in over 30 countries worldwidesupporting the delivery of assistanceto over 60 million beneficiaries. The RedRose client list represents a range of key actors in the international development and humanitarian arena, including but not limited to: ACF, CRS, DCA, Global Fund, ICRC, IFRC, IOM, IRC, NRC, Oxfam, TBC, UNDP, UNOPS, UKAid, USAid.
Position Background:
The RedRose support team offers real-time, multi-lingual direct technical assistance and advice to humanitarian program teams working on a variety of assistance programs. Team members assist program teams with ongoing use of the ONEsystem, troubleshooting and analysing problems and resolving a variety of day-to-day challenges. We are looking for patient, digitally savvy support team members who care about the client experience and have empathy for those working in challenging humanitarian contexts to be ambassadors of RedRose and partners to our clients.
General Responsibilities:
· Interact and handle current clients’ requests, questions, and comments on a variety of support channels (Skype, E-mail, Zoom)
· Research reported issues to find cause, provide appropriate solutions, and work closely with internal teammates across the organization to escalate and drive issues to closure
· Participate in new project and feature requests from clients by defining, building, or coordinating as appropriate
· Provide high-quality coaching to program teams on features of the ONEsolution so they adopt and use them effectively
· Share knowledge and learning with teammates and across the organization on clients, programs, issues, etc
· Participate in content creation and management for the platform, client guidance, and knowledge base documentation.
· Support growth of the platform by keeping up-to-date on enhancements, providing quality testing for new product features and supporting clients to implement them where relevant
· Identify and report trends to management to enhance support services and/or product enhancement suggestions
· Participate in a variety of program start-up logistical activities and other duties as assigned
Job Requirements:
· Strong written and verbal communication skills in English as well as Arabic or French or Spanish; applicants who can speak and write in additional languages are at an advantage
· Tech savvy and very comfortable learning new systems and technologies
· Strong analytical mindset with the ability to synthesize information
· Ability to communicate simply and effectively
· Brings a positive attitude towards teamwork and is tolerant of and adaptable to different cultures and environments
· Experience working in incident response or customer support escalation teams
· Interest in training and user education
· Ability to work on a flexible, shift schedule
· Technical skills, including troubleshooting, basic coding, and familiarity with Android and ODK based applications is a strong advantage
Travel:
· This position is not expected to travel
Location:
· Our office is located at the Istanbul Free Zone near Ataturk Airport (Old Airport)
Preferred Candidate
Müşteri Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Destek Uzmanı İş İlanlarıMüşteri Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Destek Uzmanı İş İlanları