Teknik Servis Sorumlusu

REDOKS KİMYASAL BİYOLOJİK MAD. VE LAB. CİH. PAZ. İTH. İHR. SAN. VE TİC. A. Ş.

Since 1998, Redoks has been providing fast, reliable analytical devices, software, technical support, consumables and reagents to increase customers production efficiency, product quality and profitability with a long-term business partnership approach.

Redoks provides support in challenging analyzes with advanced technological systems at all stages and in a wide range of fields ranging from mass spectrometry to elemental analyses, from chromatography to molecular spectroscopy, microanalysis, nanotechnology and clinical diagnosis. 

We are looking for a Technical Service Specialist according to the following definitions and qualifications for the Istanbul office, Technical Service Department of our company, which is the Turkish dealers of brands that make major investments in science and technology in the field of analytical systems.

JOB DESCRIPTION

- Installation of analytical laboratory instruments, IQ-OQ tests and reporting after installation,

- Preparing presentations for user training and planning training,

- Making periodic maintenance, repair and performance tests on analytical devices,

- Preparing daily/weekly visit and work schedules,

- Keeping information about instruments in the field up to date,

- Supporting customer problems via the remote control software in urgent and necessary situations,

- Contributing to product/company presentation and marketing activities,

- Organizing demo work with the sales team,

- Monitoring customer satisfaction after device installation,

- Managing the billing process for maintenance, service and spare parts sales.

QUALIFICATIONS

- Bachelor's or Master's degree, Chemist, Physicist, Chemical and Physics Engineering are preferred,

- At least 2 years of service engineering, analyst or qualification operator experience in the field of laboratory instruments,

- Ability to use one or more of HPLC, LC-MS, LC-MS/MS, GC, GC-MS, GC-MS/MS, ICP-OES, ICP-MS, UV-VIS, FT-IR Analytical Laboratory Instruments,

- Fluency in written and spoken English,

- Advanced level of PC hardware and software skills,

- Analytical thinking and result driven,

- Strong communication skills,

- B Level license and active driver,

- No restrictions for domestic/foreign travelling,

- Military service should be completed for male candidates.