Long Term E-Commerce Operations Intern

Rent 'n Connect

Long Term E-Commerce Operations Intern

About Us  

Rent 'n Connect is a fast-growing travel technology start-up. We provide products and services that help travelers to stay connected at all times. With offices in London, Berlin and Istanbul, and products that offer high-speed coverage, we offer connectivity solutions at affordable prices wherever you go.

Rent 'n Connect started its operations in 2014 providing mobile hotspot rental services in Turkey. In 2018 we launched Berlin and London offices and started offering services all over Europe. Today, we are a fast-growing company with more than 50 employees offering coverage in more than 40 countries.

Now, we are looking for a capable Operations Intern to join our team. Our products are Rent ‘n Connect - Portable Wifi Device Rental platform; TripBackup - live concierge and assistance application; Concierge+ - Smart Room Phone service for hotels and travel businesses. 

We’re looking for people who have/are:

• 3rd or 4th graduated students or fresh graduate
  
• Good at job tracking
  
• Innovative in approaching problems and developing solutions
  
• The sense of responsibility, self-disciplined, self-motivated, hardworking
  
• Teamwork and motivational skills
  
• Analytical and multitasking skills
  
• Excellent organizational and time management skills
  
• Excellent communication skills, verbal and written
  
• Proficiency with MS Office Suite, particularly MS Excel
  
• Good at English
  

In this role, you’ll get to work on the following areas:

• Follow up with customer orders
  
• Cooperate with partner companies to ensure that customers receive their orders on time
  
• Resolve customer issues, complaints, amendments, cancellations to orders
  
• Track and manage partner companies' stocks
  
• Respond to customer e-mails, manage information flow
  
• Handle other ad hock operations and customer relations
  

How to be successful in the role and at Rent ‘n Connect:

Customer happiness is the heart of everything we do. We are a highly passionate and joyful team and we are always after new ways to excel at customer satisfaction. To be successful at Rent ‘n Connect you need to care about customers and be product-centric.