Service Sales Engineer

Rohde&Schwarz Elek. Telek. Ürünleri ve Sistemleri

Job Purpose

The Technical Services Sales Engineer is responsible for driving revenue growth through the promotion and sale of technical service solutions to existing and prospective customers. The role combines technical expertise with consultative sales skills to identify customer needs, develop tailored service proposals, and build long-term client relationships. The successful candidate acts as the technical liaison between Sales Engineers, customers to ensure solutions meet customer requirements and company objectives.

Key Responsibilities

Sales & Business Development in Cooperation and Coordination with Sales / Account managers

Identify and develop new business opportunities for technical service offerings

Manage and grow relationships with existing customers.

Conduct customer visits to understand operational challenges and identify service opportunities.

Prepare and deliver technical presentations and service proposals.

Support strategic initiatives / campaigns & Projects to implement aligned direction from management

Feedback of field knowledge/experiences/ Competition etc to HQ team

Generate quotations and negotiate commercial terms within company guidelines

Achieve or exceed assigned sales targets - Order Income Responsibility

Maintain an accurate sales funnel and provide regular forecasting.

Training and Supporting Sales Engineers with Standard Service Product Offerings

Technical Support

Provide technical advice on service solutions, maintenance programs, upgrades, and system improvements.

Evaluate customer equipment and recommend appropriate service strategies.

Understanding the customer’s business/drivers to ensure we are providing the right approach/solution for his needs

Collaborate with HQ to develop customized solutions as needed.

Support customers with SLA implementation/ process and Regular reviews

Stay current on industry standards, technologies, and competitor offerings.

Commercial Responsibilities

Prepare accurate cost estimates and pricing proposals.

Review contracts and renew existing contracts

Monitor market trends and identify new business opportunities.

Participate in trade shows, customer events, and industry networking activities.

Reporting

Maintain CRM records with customer interactions, opportunities, and project updates.

Prepare sales activity reports.

Monitor key performance indicators and contribute to sales planning activities.

Reporting to sales manager as a part of sales team.

Customer Relationship Management

Build trusted relationships with customers through regular communication and technical support.

Ensure high levels of customer satisfaction by responding promptly to inquiries and resolving issues.

Coordinate with internal departments to ensure timely delivery of services.

Gather customer feedback to support continuous improvement initiatives.