At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose and values. We are united by a common goal - to reimagine the future of beauty.
Sephora has been active in Turkey since 2007, with 41 stores and online in 10 different cities. As Sephora Turkey, we are looking for a “IT Support Specialist”
You will be responsible for:
· Provide support for Windows operating systems, resolve software and hardware issues, and troubleshoot user problems.
· Support users with Microsoft Office 365 tools, including Outlook, Teams, OneDrive, SharePoint, and other Office 365 apps.
· Provide support for user accounts, group policies, and access management in Active Directory.
· Provide support for VMware environments, including virtual machine management, troubleshooting, and performance monitoring.
· Provide support for network devices (switches, routers, firewalls) and phone systems.
· Provide support for device-related issues, including software installations, network connections, and security settings as well as diagnose and resolve hardware and software issues in office equipment.
· Assist with the setup, maintenance, and monitoring of CCTV security systems.
· Document and manage support tickets, ensuring effective resolution and follow-up.
· Provide training and guidance to employees on new software applications and IT tools.
· Help users resolve security-related issues, such as malware detection and removal.
Do not hesitate to apply if you have… or if you are …
- Minimum 1 – 2 years of experience in technical support or help desk
- Experienced in VMware, Windows Server, SQL Server, Active Directory, Ticket management systems (e.g., Jira, ServiceNow).
- Knowledgeable in Windows operating systems and Office 365 applications.
- Ability to use network basics (IP, DNS, DHCP, WIFI) and VPN.
- Experienced in WorkspaceOne, and mobile device management systems.
- Experienced in ticket management systems (e.g., Jira, ServiceNow).
- Strong customer focus, result oriented, collaborative, resilient and agile.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within theLVMH family, our reach is broad, and our impact is global. At Sephora we are a community of 52,000 passionate team members across 34 markets and 3,000+ stores.
- Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. Sephora recruits and recognises all types of talent, and is committed to both prevention of all discrimination and the respect of individuality.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
