Guest Experience Office Coordinator

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Guest Experience Coordinator

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Now, we are hiring Guest Experience Coordinators to join us in Bodrum.

Core Activities

• To send our pre-arrivals emails
• To receive and utilize information coming from Jotform.
• To contact guests before their arrival if necessary.
• To reply to or forward any emails coming from guests before their arrival.
• To conduct a VIP search and update the daily communication paper
• To handle guest requests coming by phone, email, METT App or WhatsApp.
• To attend daily arrival meetings
• To prepare amenity lists and welcome letters.
• To convey information through Alice.
• To closely monitor social media responses and provide weekly reports, alert all departments quickly.
• To assist Guest Experience Ambassadors when necessary.

Qualifications

• Service focused personality is essential
• Previous experience in a similar role is an asset
• Prior experience working with Opera or a related system
• Fluency in Turkish and English; additional languages are a plus (in particular Russian and Arabic)
• Strong interpersonal and problem-solving abilities and the ability to lead by examp