Night Auditor

SWISSOTEL BODRUMBodrum Turizm Yatırım San Tic A.S.

Swissôtel Resort Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 kilometres from the center of Bodrum. The main two-store hotel comprises 70 rooms and suites offering at least 40 m² per room, complimented by villas and duplex terraces in front, which house 72 serviced apartments that are 120-240 m² in size. The bars and restaurants are being created as places of entertainment where the ambiance is formal or casual and dishes are prepared with the finest local produce. With indoor & outdoor pools and Purovel Spa & Sport facilities, Swissôtel Resort Bodrum Beach provides you with a wide variety of sport and leisure opportunities.

Summary of Responsibilities

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
• Meet and greet guests; efficient handling of check-in and check-out
• Conduct credit card checks; post room charges
• Ensure effective shift hand-over
• Working knowledge of Front Office systems, back-up and system recovery procedures
• Review and monitor early morning wake up call procedures
• Maintain correct guest registration cards
• Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book
• Complete knowledge of all room types, hotel matrix, and facilities
• Review guest arrival lists and anticipate needs
• Operate communication equipment; manage incoming and outgoing calls effectively
• Ensure staff adhere to Standards and Procedures for cash handling
• Work closely with security to maintain safety in the Hotel
• Is fully aware of the Credit Policy
• Takes full responsibility of Front Desk staff in absence of the AFOM and FOM
• Ensure daily report is produced correctly and delivered in the morning
• Oversee Night Audit Function which includes :
• Produce Revenue Reports
• Perform file back up maintenance
• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
• Week-end and Month-end reports completed in line with policy

Qualifications

• Minimum 2 years experience in a related area
• Independent and self reliant
• Communication and Influencing skills
• Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
• Comfortable in discussion forums; able to represent ideas succinctly and convincingly.
• Proven experience in analysis and problem solving required.
• Team building skills and proven track record is essential.
• Self-study and independent work ethics are required.
• Highly organized with the ability to manage multiple priorities under time constraints is vital to the success of this individual.
• Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
• Excellent written and spoken English & Turkish communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.