Guest Relation Supervisor

Swissotel Resort Bodrum Beach

Guest Relations Supervisor

“Quality in Life”
 
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 km from the centre of Bodrum, a very popular destination as it offers ideal conditions for water sports, culture and Aegean relaxation.
The main two-storey hotel of Swissotel Resort, Bodrum Beach comprises 60 rooms and suites, with minimum 40 m² per room.
The restaurants and bars are places of entertainment, where the ambience runs from formal to casual and dishes are prepared with the best local products.
 
Summary of Responsibilities:


Guest Relations Supervisor is responsible to provide professional and multi skilled services to our guests, ensuring that their stay will become a memorable experience.
Guest Relations Superbisor will also be in charge of key responsibilities such as: 

• Supervise all Guest Relation Opertions team ensuring that guests are taken care of in a Professional and friendly manner 
• Maintain effective communication with all related departments to ensure smooth service delivery 
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly 
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 
• Ensure that every call is greeted and attendent in a professional manner as per the FRHI Heartfelt Service Standarts
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout 
• Ensure all guest registrations are completed and correspond with Opera PMS guest information.

İŞ TANIMI

Qualifications:
 
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess: 
 

• The candidate should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• The candidate must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests.

 
Swissôtel Hotels & Resorts
 
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.