IT Continuity & Process Mng. Project Responsible

TEB - Türk Ekonomi Bankası

The role has three main responsibilities;

IT Service Management

• The role is responsible for managing, negotiating and tracking service level agreements (internal, subsidiaries, BNPP, vendor)
• Responsible for monitoring service levels closely, negotiating its under-target positions with the related technical teams and reporting their actions
• Liaises for SLA settings
• Responsible to ensure a proper monitoring structure for the services
• Responsible to ensure a proper IT Service Catalogue Management
• Responsible for defining business and technical level KPIs, reporting their realizations
• Responsible for continuous service improvement

IT Continuity

• Responsible for managing the IT Continuity strategies and plans in comply with the Bank’s business continuity strategies and BNPP’s continuity framework
• Responsible for managing and following the IT Continuity dashboard and implementing the related BNPP governance rules
• Responsible for preparing the disaster recovery test plans, performing the disaster recovery test (simulation exercises in case of the loss of full data center) periodically, reporting the results and following its actions
• Responsible for keeping the all IT Continuity procedure and processes up-to-date

IT Process Management & Governance

• Responsible for implementing the IT processes according to the ITIL, COBIT, etc. in order to increase the quality, performance and effectiveness.
• Responsible to implementing the BNNP governance model and following its actions.

Qualifications and experience required to perform job:

• BSC degree in Industrial Engineering, Electric and Electronic Engineering, Computer Engineering or relevant fields
• 2~ years of experience in relevant areas such as IT audit, ITIL, COBIT or process improvement
• Good level of English language
• Have basic knowledge on the infrastructure such as network, databases, firewall, proxy, operating systems, etc.
• Self-starter who can identify work that needs to be done without waiting for direction
• Demonstrate strong oral and written communication skills
• Eager to learn; able to understand and apply new things relatively quickly
• Military service completed or postponed at minimum 2 years for male candidates
• Good at team working
• Good communication skill
• Close working relationship with technical and business teams
• Knowledge/certifications of standards like CISA, ITIL or COBIT is a plus
• Good project management skills
• Works effectively in a changing environment 

• Open, trustworthy & trusting
• Seeks opportunities to learn & develop
• Sees the big picture and identify important details
• Works effectively in a changing environment