Voice System Engineer

TEB - Türk Ekonomi Bankası

QUALIFICATIONS:

 We are looking for an engineer who is willing to be expert in the area of the "Voice Systems" and would like to be a member of the TEB Voice Team.

The new teammate will not only find the chance to work on Core Voice&Video solutions currently available but also will search/test/install new technologies like Visual IVR, Voice Biometrics, WebRTC etc.

 What we expect from unexperienced candidates;

 • Eager to learn

• Self-confident, cooperative and harmonious working team player

• Basic knowledge of Network Technologies, TCP/IP, VoIP

• Familiarity with Windows Servers and Linux/UNIX OS

What we expect from experienced candidates;

• Knowledge of TCP/IP, VoIP, IP Telephony, SIP, H323, QoS

• Knowledge of Windows Servers and Linux/UNIX OS

• Knowledge of MSSQL and/or Oracle

• Knowledge on at least one or more systems listed below:

• Genesys Contact Center Solutions

• IP Telephony Solutions, preferably Alcatel

• Audiocodes SBCs

• Nice Voice Recording Solutions

• Cisco Video Conferencing

• WebRTC and open source voice systems

What we expect from all candidates;

 • BS or MS in Electronics, Communication, Computer Science or related engineering disciplines

• Good team player, result oriented attitude and analytical mind

• Being dynamic and competent with busy and flexible working hours

• Outstanding organizational, interpersonal and communication skills

• Good command of written and spoken English

• Male candidates should have no military obligations or postponed for at least 2 years

JOB DESCRIPTION:

• Installation, management and maintenance of Contact Center Systems, IP PBXs, SBCs, Voice Recording Solutions, Video Conferencing Systems

• Carefully planning, testing and implementing new systems into current Infrastructure

• Designing architectural changes if required

• Finding out permanent or workaround solutions to system problems with an engineer approach

• Bringing automation to routine procedures

• Investigation, evaluation and implementation of new technologies

• Working in cooperation with other units in projects