Receptionist

The Grand Tarabya Managed by Accor

We are looking for an experienced and dynamic Resepsiyonist Agent to join our team at The Grand Tarabya Istanbul, managed by Accor.

Job Description

To provide a warm, efficient, and personalized check-in and check-out experience, ensuring guest satisfaction from arrival to departure while upholding the service standards of The Grand Tarabya

• Warmly welcome all guests and provide courteous service from arrival to departure

• Perform efficient check-in and check-out procedures

• Manage room assignments, guest preferences, and special requests

• Coordinate with Concierge, Bell Desk, and other departments to ensure a seamless experience

• Stay informed about hotel events, services, and promotions to assist guests effectively

• Promote hotel facilities and upsell when appropriate

• Handle guest accounts, payments, and accurate billing

• Respond promptly to guest inquiries and follow up on requests or concerns

• Resolve guest complaints professionally and escalate when necessary

• Review daily arrivals and departures to anticipate guest needs

• Maintain accurate records in the property management system

• Complete administrative duties and special projects as assigned

Qualifications

• Excellent written and verbal communication skills in English

• Previous front office experience, ideally in a 4 or 5-star hotel

• Degree in Tourism & Hotel Management preferred

• Strong interpersonal and guest service skills

• Calm and courteous under pressure

• Strong problem-solving and decision-making abilities

• Proficiency in hotel systems (Opera Cloud or similar)

• Flexible to work weekends and holidays

• Team player with multicultural awareness and a positive attitude