Assistant Guest Experience Manager

The Peninsula İstanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

 
Key accountabilities 

• Oversee the Guest Experience department, ensuring elevated guest contact, registration and reception tasks are delivered to Peninsula standards.
• Ensure genuine and personal guest engagement is delivered by the Front Desk team.
• Responsible for ensuring flawless service, guest-centricity, warm welcome, and personalized experiences for hotel guests, overseeing the efficient and seamless management of arrival and departure experiences.
• Creates and reviews internal procedures to continuously improve guest experiences and implement Peninsula Service Principles. 
• Within the Guest Experience Team, takes responsibility for daily operational planning in their respective area, implements adjustments to services, ensures accessibility of staff for guests on all matters, and ensures effective service delivery.
• Creates unique, personalized, and discerning guest experiences by interpreting information and preferences.

General requirements 

• Minimum 3-years’ experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations
• Highly committed, passionate, and able to work in different shifts.   
• Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.
• Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.
• Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.   

We would be delighted to receive your CV and will liaise directly with suitable applicants.