Security Officer

The Peninsula İstanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. 

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.
   

Key accountabilities

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Patrols lobbies, corridors, guest floors and public areas and makes use of the i-Guard System appropriately, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment.
• Ensures that the Hotel’s policy and procedures in key issuance are adhered to at all times.  
• Ensures that the Hotel’s policy & procedures on the issuance of Security Passes are adhered to for all visitors including suppliers, contractors, part-timers, employees etc.Ensures that tasks and duties listed for designated posts such as Employee Entrance, Control Room, Patrol, Main Lobby and Hotel Driveway are professionally carried out at all times.
• Assists in the tasks assigned during Hotel Fire & Evacuation situations.
• Questions any suspicious character in a polite manner; refuses entry if the subject is not able to provide reasonable reply; requests for assistance immediately if the situation arises. 

General requirements 

• Excellent knowledge of security industry best practice across relevant security operations (loss prevention, conflict resolution, access control, etc.).
• Knowledge of security and crisis management related law and regulation. 
• Experience using relevant technology and equipment.
• Min. 5 years experience.
• 5188 Private Security Licence.
• Good in English language proficiency.