Customer Service Specialist

TİRYAKİ AGRO GIDA SANAYİ VE TİC.A.Ş.

Criteria;

·           Graduated from related fields of universities

·           Communication skills to deal with a difficult client

·           Advanced troubleshooting and multitasking skills

·           Preferably in the Food and Agricultural Products sector; Min.  2 years of experience

·           Knowing the trends in the market

·           Able to follow the product sales management processes at all stages

·           Fluent in English

·           High verbal and written communication skills and presentation skills

·           Open to innovation and change, result oriented, prone to teamwork

·           Strong organization, planning and follow-up direction, analytical thinking,

·           Able to use MS Office programs effectively and have advanced reporting skills

·           No travel restrictions

·           Completed military service for male candidates

Job Description;

·           Managing and reporting all processes related to sales orders and contracts from start to finish

·           Improving the customer service experience

·           Taking ownership of customer problems and following up the problems to the solution

·           Developing service procedures, policies and standards

·           Ensuring a regular workflow based on priorities

·           Providing strategy support for the brand or product under management

·           Following the product import and export processes

·           Bringing the product to the targeted audience and market segment

·           Applying  the relevant sales processes in the ERP system

·           Generating ideas with the motive of profit

·           Following all the steps in the supply chain

·           Regulating the operation between the production and supply chain

·           Planning and monitoring of production

·           Inventory tracking and stock planning according to orders

·           Supporting the pricing and product costing process

·           Analyzing the market