Customer Service Sales Engineer

TW Bilgi ve İletişim Hizm. A.Ş.

Our multinational partner which provides industrial solutions in various sectors(Advanced materials; die casting, grinding&dispersing and Leybold optics) is looking for a “Customer Service Sales Engineer”.

QUALIFICATIONS:

• Bachelor’s degree in engineering /master

• 3-5 years of experience in customer service sales positions
  

• Exceptional communication and presentation skills, product solution information and data into client value
  

• Strong ability to establish effective relationships with the customers operators, executives and key partners

• Sales and customer oriented mindset

• Ability to conduct sales talks and contract negotiations
  

• Ability to understand customer’s requirements to develop technically/technologically optimized solutions with and for customers
  

• Problem solving skills
  

• Written and verbal communication skills, including the ability to communicate effectively with internal and external stakeholders
  

• Willingness to travel (60-80%)
  

• Very good MS Office, and CRM skills
  

• Very good written and spoken English
  

JOB DESCRIBTION:

• Develop and manage the service business for multiple segments in the defined advanced material businesses(Die casting, grinding&dispersing and Leybold optics)
  

• Develop/execute effective plans in alignment with global/regional CS strategies to achieve targeted revenue and profit performance across the client portfolio
  

• Evaluate potential and opportunities in CS markets based on market and customer feedback
  

• Develop new service solutions with the support of the business unit specialists
  

• Proactive territory management to build an appropriate pipeline mix of prospects at different stages of the sales cycle

• Execute consultative, value-based sales practices, including competitive positioning, pricing models, correspondence and presentation templates, and objection resolution strategies
  

• Maintain a comprehensive knowledge of the company's market, products, services and solutions and introduce new products
  

• Taking business and budget responsibility for the CS portfolio in the Türkiye region
  

• Develop and maintain sales documentation and product knowledge
  

• Lead and execute service business initiatives and campaigns
  

• Ensure customer data is up to date and leads/opportunities are regularly maintained in CRM
  

• Coordinate and compliment market activities with existing Area Sales/Key Account Managers and relating partners
  

• Participate in marketing events such as seminars, trade shows
  

• Creation of KPIs and reports
  

TW İnsan Kaynakları Hizmetleri A.Ş. Özel İstihdam Bürosu olarak 27/12/2021-26/12/2024 tarihleri arasında faaliyette bulunmak üzere, Türkiye İş kurumu tarafından 23/12/2021 tarih ve 10400937 sayılı karar uyarınca 1006 nolu belge ile faaliyet göstermektedir. 4904 sayılı kanun gereğince iş arayanlardan ücret alınmayacak ve menfaat temin edilmeyecektir.