Billing Operations Expert

Vodafone

Join our journey as we connect for a better future. Ready?

We are looking for a

Billing Operations Expert

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

ROLE PURPOSE

•    Responsible for planning and leading the billing cycles for both VBU & CBU customers,
•    Creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multidomain
•    Managing availability, dimensioning, reliability and all related SLAs as service owner of billing platforms

Your place in the team

•    Responsible for planning and leading the billing cycles for both VBU & CBU customers,
•    Ensures successful operation and coordination of billing operation systems 
•    Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
•    As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
•    Provides recommendations to improve and address/lead critical issues and root cause analysis. 
•    Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
•    Identifies scalabilty, performance and integration issues and proposes optimal solutions.
•    Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
•    Provides technical guidance and recommendations to other team members.
•    Works as on-call support to provide 7*24 support when it is necessary.
•    Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
•    Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
•    Provides standardization / automation of technical processes. 
•    Deploys new products and services.
•    Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
•    Reports to stakeholders on product performance and supplier/partner performance
•    Creates, implements, and enforces procedures and policies, as well as streamlining effective billing processes across multidomain effects.
•    Supports billing and revenue assurance teams 
•    Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.

We are looking for you if you have

•    Bachelor’s degree from Computer, Electronics, Science and other related fields.
•    Advanced level of expertise in service incident handling and troubleshooting
•    Minimum 5  years experince in IT operations,
•    Good knowledge of billing systems, applications’ design and operations (application management experience on cloud is a plus)
•    Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
•    Good command of English.
•    Advanced experience in using SQL, PL/SQL .
•    Experience in UNIX and shell scripting.
•    Advanced experience in database infrastructure
•    Having experience in vendor management.
•    Ability to use analytical, network security, network monitoring, and administration software programs.
•    Ability to work in flexible work hours under pressure and tight deadlines.
•    Good communication skills.
•    Having strong analytical skills.
•    Data and system migration experience is a plus.

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.