Data Center Services Manager

Vodafone

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do The Data Center Services Manager is responsible for ensuring the effective, reliable, and compliant operation of Vodafone Business External Data Center Services. The role acts as a central coordination point between vendors, internal stakeholders, and customers, driving alignment across all operational activities. It is accountable for planning and managing vendor engagements, orchestrating customer-related activities, and ensuring seamless service delivery. In addition, the role ensures adherence to defined standards, governance frameworks, and operational procedures. It plays a key role in incident and major event management by coordinating cross-functional teams, ensuring timely response, resolution, and communication. End-to-End Service Assurance • Accountable for ensuring external data center services are delivered reliably and in line with SLAs, KPIs, and contractual commitments. • Provide an overarching coordination layer to secure consistent service quality across all providers. Vendor Orchestration • Orchestrate external data center partners to ensure aligned priorities, performance, and delivery outcomes. • Drive structured service governance through regular performance reviews and corrective action tracking. Customer & Stakeholder Interface • Act as the single coordination point for customer-facing service topics related to external data centers. • Ensure clear communication, proactive engagement, and effective handling of escalations. Incident & Major Event Leadership • Lead coordination during incidents and major events, ensuring rapid response, cross-functional alignment, and timely resolution. • Ensure learnings are captured and translated into measurable improvements. Standards & Compliance Oversight • Enforce adherence to Vodafone Business standards, security policies, and operational frameworks across all external providers. • Ensure consistency and governance in multi-vendor environments. Demand & Capacity Alignment • Partner with product and planning teams to align demand forecasts with capacity strategies. • Ensure external data center capacity is proactively planned and scaled in line with business needs. Continuous Improvement • Drive service optimization, standardization, and efficiency across external data center operations. • Identify and execute improvement opportunities to enhance service quality and customer experience. Who you are • Bachelor’s degree in Engineering, Information Technologies, or a related field • Proven experience in data center environments, including colocation and external/third-party data center service models • Strong understanding of data center infrastructure components, including: • Power systems (UPS, generators, redundancy models) • Cooling systems (HVAC, CRAC/CRAH) • Rack, space, and cabling management • Physical security and access control systems • Solid knowledge of data center design and resiliency standards (e.g., Tier classifications, high availability, redundancy architectures) • Experience with network and connectivity fundamentals within data center environments (cross-connects, backbone connectivity, latency considerations) • Hands-on exposure to capacity planning concepts, including space, power, and cooling utilization management • Strong understanding of service management frameworks (e.g., ITIL) and their application in data center service delivery • Experience in multi-vendor data center ecosystems, with the ability to manage and govern external providers effectively • Proven capabil