DevOps Service Engineer - Mccm

Vodafone

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

• Ensure Vodafone Digital Services are Up & Running end-to-end with a DevOps & automation mindset, and provide DevOps operational support for the PEGA application across all environments.
• Responsible & service owner for Digital App&Web channels products and services.
• Responsible for Business Continuity Management (BCM) activities for PEGA, including planning, coordination, and execution of BCM strategies and exercises.
• Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service OPEX Management, Service Incident Management, Service Problem Management, etc.) for corresponding products and services.
• To ensure the service delivery is meeting the business and operational standards.
• To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the trends to identify and prioritize improvements.
• Implementing correct measurement of capacity demands.
• Implementing DevOps tools and life cycle processes on responsible services.
• Implementing Operational automation processes (test, deployment, alarm).
• Working in multiple Agile Squad teams and delivering outputs per each team.
• Maintaining a close relationship with the respective departments (marketing, project office, infrastructure, solution) to be aware of any changes to or additions to the current scope of the services.
• Leading micro groups and projects.

• 2–3 years of hands on experience working with UNIX, Linux, and Windows operating systems, including basic administration and operational support activities.
• Experience supporting or working with PEGA platforms (MCCM / Pega products) in an application or operations support context.
• Practical experience with Java and .NET based applications, including application monitoring, deployment, and operational support.
• Experience working with application servers such as Apache Tomcat, including configuration, deployment, and troubleshooting activities.
• Working knowledge of UNIX/Linux shell scripting; familiarity with Oracle PL/SQL environments for operational and support purposes.
• Hands on exposure to DevOps and Agile methodologies, with experience working in Agile teams and sprint based delivery models.
• Experience participating in or supporting CI/CD pipeline implementations using commonly adopted DevOps tools.
• Basic understanding of microservices architecture and related Technologies(Openshift), with exposure to containerized or distributed systems considered a plus.
• Familiarity with NoSQL databases; experience with Cassandra is an advantage but not mandatory.
• Strong teamwork and collaboration skills, with the ability to work effectively within cross functional and Agile teams.
• Ability to work under tight timelines in a dynamic and fast paced environment, while maintaining attention to operational quality.
• Good communication, interpersonal, and decision making skills, with the ability to balance technical and business priorities.
• Comfortable working in an international, multicultural corporate environment.
• Excellent command of English (written and spoken), enabling effective communication in a global working environment.

Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive.