Fixed Core 2Nd Line Operations Manager

Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The purpose of this role is to be responsible for the management of Level-2 Network Operation, Maintenance, and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services, and Products based on 7/24/365 time.

• Lead and perform L2 Operations and maintenance activities of Fixed Data Core Network.
• Responsible for all Level 2 Operations (integration, roll-out, acceptance, troubleshooting, configuration management, SLA/OLA management, etc.) for corresponding products and services.
• Manage and organize group staff, working with Network Planning and related departments.
• Organize and manage Fixed Data Core Network Level-2 Operation processes with NOC Departments, Planning Departments, Regulation, IT, and Business Departments.
• Take necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs.
• Interfere when needed, ensuring escalation and reporting to other departments within this scope.
• Perform corrective works and take necessary actions to define root causes of problems in case of a defect or an interruption in the network.
• Determine and correct wrong configurations within health checks.
• Make necessary health care checks regularly.
• Support Level-1 Team for solving alarms, events, and troubleshooting issues.
• Manage and operate Fixed Data Core Network Transformation in the scope of Technology Evolution, SDN, Digitalization, and AI-based Applications.
• Create and develop capacity, quality, and fault reports for Fixed Data Core Network systems to increase service quality.
• Manage and coordinate vendor processes and operational activities.
• Manage and coordinate acceptance tests of Fixed Data Core Network equipment and deployments, identification of non-conformities, and taking corrective actions.
• Define Vodafone requirements and ensure development at the technology level is provided by vendors.
• Take a pro-active role to manage the operational process of projects executed within NOC as well as Central Planning departments.

Who you are

• Good communication skills.
• Ability to work with ambitious timelines in a dynamic, high-growth environment.
• Strong communication/interpersonal and decision-making skills – ability to balance conflicting interests.
• Supply high concentration and attention.
• Strong analytical skills and problem-solving abilities, ability to multi-task.
• Graduate from Electronic, Computer & Science, Telecommunication Engineering.
• Experience and in-depth understanding of IP and Data Center Networks.
• Have a minimum of 8 years of experience in Telecommunication.
• Supply high concentration and attention.
• To have an intermediate or advanced level of English.
• Have no restriction for mobility.
• Takes personal responsibility.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone, we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance