Fraud Monitoring&Detection Senior Spec.

Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

1. Manage alarm/data/intelligence product from all sources i.e.:
   
   • Fraud Management System (FMS)
   • Network
   • Billing System
   • Other Financial Assurance units: Revenue Assurance, Internal Audit, Credit Risk Management, Fraud Control
   • Other VF business units e.g. Customer Operations, Sales, Retention and Credit Management, Marketing, IT, 3rd Party companies
   • Customers
   • Legal Enforcement
   • Informants
   • Dealers
   
   
   
2. Identify additional feeds within the business
   
3. Setup planning, controlling, monitoring and tuning of the Fraud Management System: defining the rules, thresholds, subscriber groups, rating settings etc.
   
4. Develop and implement rules, tools etc. for minimizing all forms of financial fraud:
   
   • Subscription fraud
   • PRS Fraud
   • Airtime fraud
   • 3rd party fraud
   • SIM Box fraud
   • Technical telecom fraud
   • Credit Card fraud
   • Prepay fraud
   • Roaming fraud
   • IRSF
   • Pack-splitting fraud
   • Supporting new products and services fraud risk assessment studies.
   • Correlative Fraud and Bad-debt analysis.
   
   
   
5. Produce activity reports such as:
   
   • Monthly activity report
   • GSM gateway / SIM box detection
   • SIM card cloning report
   • Fraud investigations for credit transfer, credit top up, bonus credit and credit back actions
   
   
   
6. Produce Fraud Incidents Reports (FIR) for each fraud case and publish to the FRS, Risk Management, Finance and related departments such as Investigations, Regulation, Marketing, Legal, Sales, Customer Operations
   
7. Produce and analyse daily, weekly and monthly activity reports
   
8. Recommend ideas and practical solutions to business issues
   
9. To participate in project work, advising on control related matters in order to mitigate risks and improve on process efficiencies
   
10. Proficiency in database query / programming languages such as SQL, Visual Basic, Microsoft Access
    
11. Professional experience in business process modelling and re-engineering
    
12. Professional experience in auditing and investigation methodologies and tools
    
13. FMS related project management i.e. NRTRDE, MNP
    
14. Produce and analyse any fraud reports required for the business
    

Who you are

• Detailed / result oriented with strong problem solving skills
• Analytical minded, pro-active
• Must be a team player with superior communication (both oral and written), interpersonal and consultative skills
• Ability to handle sensitive/confidential information appropriately
• Ability to handle multiple tasks and priorities in a highly dynamic environment
• Customer Focused
• Have commercial understanding
• No restriction for travelling, No obligation of military service for male candidates.
• BA degree in any of the following: Social Sciences, Economics, Public Administration, International Relations, Business Administration, Marketing, Public Relations, or a related discipline
• Min. 5 years of experience in fraud monitoring and detection is required, preferably in a regulated industry
• Ability to write reports, business correspondence and procedures manual.
• Fluent in English, both spoken and written, Good knowledge and experience of advanced MS Office applications and data-mining/analysing techniques

Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the perfect fit for us.