Managed Security Ser. Ops. Snr. Spec.

Vodafone

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do ROLE PURPOSE: Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations. TECHNICAL SUPPORT • Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.) • Accountable for resolving corporate customer incidents by configuring Customer security Equipments • To response customer incident tickets on Service Desk within agreed KPI’s • To resolve customer incident tickets on Service Desk within agreed KPI’s • To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s • To make root cause analysis and ensure permanent solutions for each ticket • Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s • Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services • To inform and escalate core security device/system problems to third level teams • Accountable for designing, planning, implementing and operating of the big corporate customer’s security services • To work at customer side in case of urgent customer problems if necessary PROACTIVE ACTIONS • To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process • Accountable for following new technologies in order to reach best service level and quality HEALTH & SAFETY • Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations. • Ensure that work associated risks are assessed and reduced so far as is reasonably practicable QUALIFICATIONS • Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science • Fluent English • Excellent problem solving skills • Good troubleshooting skills • Good team work and interpersonal skills • Good communication skills • Analytical thinking Knowledge of specific - Hands on experience in related departments - Deep understanding of network security, including Firewall, vpn and ips, etc… - Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design - Good understanding of IPS, IDS, Load Balancer - Good understanding of Unix, Windows, Network Security - Basic understanding of Routing protocols (BGP, OSPF, ISIS) - Certification or accreditation in CCNA, CCSA, CCSE, FNSE Who you are • Review of the customer service impact analysis shared with the outage. • Review of the Security service impact analysis shared with the outage. • Comparison of Security customer service impact analyzes and preparation of action plans. • Developing an action plan to activate the affected services that should not be affected by the interruption. • Checking the operability of shared services such as Shared FW , SSL VPN, DDOS services from DRC environment and monitoring their stable operation • Making the necessary security definitions for the DRC system to be activated and checking its operability • Making the necessary security definitions for customer requests for urgent actions to be activated and checkin