Fixed &Enterprise Service Assurance Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Fixed &Enterprise Service Assurance Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Fixed & Enterprise Serv.Assurance Manager of  Vodafone Turkey.

The accountabilities of this role are:

• improving service quality & functional capability across Technology
• defining the quality standards of fixed services and processes by means of KPIs and SLAs in order to meet the customer satisfaction 
• preparing and tracking performance and quality dashboards of each service & process 
• performing deep dive analysis, highlighting the rootcauses and contact with related  teams to be taken actions
• build data and analytics tools that will offer deeper insight, allow for critical discoveries surrounding key performance indicators and customer activity
• following up quality related improvement actions and issues until they are fully completed and solved
• assisting in implementing industry best practices 
• conducting cross functional companywide project / programs

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• BSc/MSc in Electronics & Communications Engineering/Computer Engineering or related enginnering departments, 
• Experience in big data technologies - Bigdata, Apache Spark, Hive, Impala, Hadoop, Python, SQL
• Significant experience in Fixed Access & Broadband technologies,  products and services
• Good knowledge of IT systems and processes within telecommunications
• Experience on E2E Services Performance and Quality Management
• Excellent Project/Program Management skills
• Excellent analytical abilities to grasp the key points from complicated details.
• Significant experience in customer improvement programs
• Good leadership capabilities to lead projects to successful completion