Sales Operations Specialist

BASF Türk Kimya San. ve Tic. Ltd. Şti.-1

Title : Sales Operations Specialist (Personal Care)

Location: Ataşehir/Istanbul

QUALIFICATIONS/COMPETENCIES

• Bachelor’s degree
• Minimum 2 years of experience preferably in sales, sales support or customer services
• Familiar with common MS Office programs and SAP, Sales Force knowledge is preferable. 
• Able to effectively communicate with internal and external stakeholders.
• Being strong in taking ownership for results and overcoming obstacles.
• Able to deliver customer value while achieving profitable business results.
• Fluent in English and Turkish.

JOB DESCRIPTION

• Working in the administration side of the sales team for Türkiye, Middle East and Central Asia.
• Being the first point of contact in the responsible region for client issues and inquiries (e.g., quality related non-conformity issues)
• Managing the system by creating new and revising current customer data.
• Entering samples and CuRT (Customer Request Tracking) in Sales Force system and managing the rebate process.
• Revising and entering pricing inputs in the CPQ/SAP systems with the guidance of the sales team and tools.
• Sharing product related documents with customers.
• Managing the legal supply contracts, especially for Central Asia.
• Supporting the sales team for budgeting, forecasting, sales reporting including data up/download form to SAP and other systems.
• Compiling qualitative and quantitative customer reports.
• Provide effective communication with internal colleagues and departments (Product Management, Customer Service, etc.) and external customers to achieve sales targets.
• Managing new year promotions by creating, collecting demand from related parties, ordering, organizing deliveries.