Deputy Manager - Operations

Gateway Management

• Minimum: Graduate or global equivalent

• 4 – 5 years of experience preferably in Travel and Tourism or Service Industry
• Experience in handling teams and managing processes

• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Good team player

• Fluency in English (Ability to read write and speak fluently.) Knowledge of French would be an asset.
• Experience in dealing with Customers (Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage)

İŞ TANIMI

• Undertake overall responsibility of the business unit.
• Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region.
• Ensure compliance to all existing processes and meet the defined Service Level Agreement’s.
• Ensures that the Teams are mentored & work towards adherence of all  processes, required to be complied with, from an Organizational & ISO perspective.
• Manage unit and staff efficiency & productivity.
• Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit.
• Lead new process roll outs in the respective Visa Application Centre(s).
• Control & maintain Unit's expense budgets and allocated resources.
• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development.
• Ensure that all staff attend trainings scheduled by HR & ensures effective Process Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.
• Adherence to Corporate Security Policy.